Change of personal details

How to make changes to your personal details

OUA Students: You can make changes to your personal details by contacting OUA directly. Your changes will be sent by OUA to Macquarie. Do not complete the Change of Personal Details form on AskMQ.

Change of personal details requests are usually processed within 5-10 business days. Processing times could be extended when correct documentation is not provided.

Update your contact details

Current students can change their address and/or phone number in eStudent. Once you have logged in, click on 'My details'  then 'Contact details'.

Past students can change their contact details through our Alumni link.

It is your responsibility to ensure your address is current and correct. All official university correspondence will be sent to your nominated address. The university will not accept responsibility for lost or undelivered mail if your address details are incorrect.

Change of name or date of birth

You can update your official personal details via the Change of personal details form in AskMQ.

Changes to official information including:

• first name
• family name (surname)
• date of birth

require a certified photocopy of official documentation as supporting evidence. If you don't provide properly certified supporting documentation, your request can't be processed.

To process these changes, we require one of the following forms of supporting evidence reflecting your updated details:

What you need to do:

• Have your supporting documentation ready before you start the Change of personal details form.
• Open the Change of personal details form and proceed to fill out the information required.
• While in the Change of personal details form, you will also need to log in to Truth (a separate system) to provide your supporting documentation.
• Once you've provided your supporting documentation, continue to finish the Change of personal details form.

Change of name will be reflected on:

• exam and tutorial roles
• eStudent, transcripts, testamur and other official University documentation

Other personal details you can update

There may be other personal details you wish to update - these options are listed below and advise the supporting documentation required to make those changes. Please make sure any changes you make won't affect your visa, scholarship or any other aspect of your study.

Change of title, eg. Ms/Mx/Mr/Blank

Submit a Change of personal details form

• this will be reflected on official correspondence from the University
• no supporting documentation is required to make this change.

Update your preferred name

Submit a Change of personal details form

• this will be reflected in iLearn, eStudent, exam and tutorial roles.
• this will not be reflected on transcripts, testamur or other official University documentation
• no supporting documentation is required to make this change.

Change of gender

Submit a Change of personal details form

• this will be reflected in the University's government reporting but is not used for other purposes
• please provide supporting documentation showing your gender, including a letter from your GP or health practitioner, NSW Change of Name documentation, birth certificate, or passport. Supporting documentation does not need to be certified.

Once you've updated your formal or preferred name with Service Connect, if you would like this change reflected in your student email address, contact the IT Service Desk. You can contact them via:

IT Service Desk
Visit our TechBar on the Ground Floor, 18 Wally’s Walk
T:  +61 (2) 9850 4357
T:  1800 67 4357  (toll free)
E:  help@mq.edu.au